Junior Associate - English

About the Company

UpThink is a Pune, India-based, all-inclusive partner offering solutions to online Higher-Ed colleges and K-12 institutions with a vision of accelerating success and delivering unmatched solutions for a student’s learning journey. We specialize in creating tailored digital learning solutions for institutions and course providers in North America.

Backed by a mighty team of 300+ passionate experts, we are on a mission to democratize education and revolutionize the way digital learning operates. We are on an expansion path and looking for a dynamic candidate that strives for quality, drives for results, and is customer-obsessed.

Job Description

As a Junior Associate, your role involves delivering timely and clear responses to student queries and supporting the team in fundamental aspects of online courses, such as grading and basic administrative tasks while maintaining the subject quality.

Role & Responsibilities :

– Ensure timely login to shifts for real-time or offline responses to student queries/submissions
– Deliver clear and comprehensive explanations to aid students’ understanding via chat tutoring sessions offering high-quality student support
– Support the administration of courses by carrying out tasks relevant to the teaching platform (LMS) to help teachers and Teaching Assistants run the courses smoothly
– Assist in grading student submissions accurately, and offering constructive feedback in introductory courses within the set timelines
– Contribute to the implementation of internal projects

Qualification

Graduate and/or Postgraduate in English, Mass Communication, Journalism, or Humanities

Experience

0-5 years

Location

Remote

Requirements & Skills

– Knowledge of English concepts
– Knowledge of computer handling and MS Office / GSuite (especially Excel / Spreadsheets and WORD / Docx)
– Good communication skills
– Time management skills and attention to detail